LIVRAISONS & RETOURS
ALL FREE DELIVERIES ANYWHERE IN FRANCE FROM € 200 PURCHASE
All our deliveries will be made by Colissimo, the delivery time is 3 to 8 working days depending on the delivery area. It will obviously vary depending on the activity of the freight forwarders. The ordered product is sent by post, in colissimo followed, to the delivery address indicated by the customer. The customer has 15 days to return his package, all returns are made at his expense.
The Delivery costs applicable to the Order are those mentioned on the Site at the time of the Order in the "Delivery and returns" section.
Shipping costs vary depending on the delivery area and the weight of the package, in this way:
- France: between 5 € and 12 €
- Europe & Dom-Tom: between 10 € and 20 €
- Rest of the world: between 26 € and 39 €
As an exception, the risk is transferred to the Customer when the Product is handed over to the carrier when the latter is responsible for transport by the Customer and not by Marion Waterkeyn. The Products ordered will be sent to the Delivery address indicated during the ordering process. In the event of an error in the wording of the contact details, Marion Waterkeyn cannot be held responsible for the impossibility of delivering the product (s) ordered. If the information is incorrect or if there is no withdrawal, the Customer can contact Marion Waterkeyn to organize a new shipment at their expense. In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the Delivery address (such as, in particular: street, building, stair number, access, names and / or intercom numbers, etc.). Marion Waterkeyn can not be held responsible for delay in delivery which is not of its fact or justified by a case of force majeure and the harmful consequences consecutive to a delay in delivery, only reimbursement of the Product by Marion Waterkeyn being possible at the exclusion of any other form of compensation.
REMBOURSEMENTS & RETOURS
RIGHT OF WITHDRAWAL "I HAVE THE RIGHT TO RETURN MY ARTICLES WITHIN 15 DAYS"
All consumers have a right of withdrawal. The use of the right of withdrawal must be notified in advance by email to the following address: firstname.lastname@example.org. The right of withdrawal is exercised without penalty. In case of use of this right by the Customer, the Product must be returned to Marion Waterkeyn within 15 (fifteen) days (beginning on the day of receipt of the Products). Beyond this deadline, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed. The reimbursement takes place subject to Marion Waterkeyn being able to recover the Products initially delivered. Unless the Client decides otherwise, Marion Waterkeyn makes the reimbursement using the same means of payment as that which was used for the transaction.
The return of the Products is the responsibility of the Customer if the place of delivery is in France and abroad is done at his risk. In the absence of compliance by the Customer with these GTC, Marion Waterkeyn will not be able to reimburse the Products concerned. In all cases, the return costs are the responsibility of Marion Waterkeyn if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.